公司信息
KeysightCare Technical and Application Support Engineer works in a team environment to provide world-class support and services to our customers. You will work as a professional application engineer, to contribute to value creation, to drive customer satisfaction and to demonstrate high performance in your work.
KeysightCare技术与应用支持工程师在团队环境中，为客户提供世界一流的技术支持和服务。你将有机会作为一名专业的应用工程师在高效的工作中为价值创造做出贡献，并推动客户满意度。
Your responsibilities will include:
As an expert of Keysight's Digital Test products or solution, provides responsive and in-depth pre-sales and post-sales technical support including measurement, application, configuration etc.
作为是德科技数字测试产品或解决方案的技术专家，为客户提供及时深入的的测量、应用和配置等各方面的售前售后技术支持。
Delivers technical expertise for solution implementation and start-up assistance to the customer ba
基于是德科技的测试测量产品和服务，为顾客提供解决方案、启用协助等专业知识。
Understands customer's problems and efficiently resolves the technical inquiry via remote channels like phone, email, portal etc.
能够充分理解顾客的技术问题，并能通过电话、邮件、门户网站等渠道高效地讨论和解决技术问题。
Research Ｏn solution by replicating customer's issue in lab, proactively works with R&D by providing customer insights etc.
通过在实验室复现问题、与研发团队合作探讨顾客反馈等方法寻找解决方案。
Qualify and refer hardware, software and services sales opportunities to the right Sales teams.
将优质的硬件、软件和服务的销售机会转给销售团队。
Contribute technical articles to the KeysightCare Knowledge ba
为KeysightCare知识库贡献技术文章。
Qualification
Bachelors/Master/Dr. Degree in Electronics Engineering or equivalent.
电子工程或者相关专业的博士、硕士、学士。
Typically 8Year Experience in using Test & Measurement instrumentation for Digital Test. e.g. High Performance Oscilloscope, AWG, BERT etc. Well understand Ｏn high-speed digital interface test.
在数字接口测试方面有至少8年以上的工作经验，并拥有高性能示波器、任意波形发生器、误码仪等数字测试设备的丰富使用经验，具备深厚的高速数字总线测试知识。
Strong communication skills and the ability to interact with a wide variety of people. And be able to discuss and explain complex issues remotely.
有较强的与人沟通的意愿、能力和技巧。能够远程讨论和解释复杂问题。
Possess a customer-first mindset with the passion to serve customers.
拥有客户至上的心态，并有热情客户服务。
Be able to handle multi-task and work under pressure.
可以同时处理多项任务，并能够承担一定的工作压力。
Written and verbal proficiency in both English and Chinese.
熟练的中文和英语。
工作地点：成都/北京/台湾
